Legal notice & rental terms

DRAFT — bookings are not open. Provider details and operational checks remain to be finalised.

Host

Marius florin
Route de Chermoran 10
3963 Crans-Montana
Switzerland
contact@chaletcransmontana.com

Rental terms

2026-09-25-draft-2

Contract and property

The host identified in the legal notice lets Chalet Trois Sapins, Route de Chermoran 10, 3963 Crans-Montana, for private holiday use only. Maximum occupancy: 10, including children. Minimum stay: 2 nights; maximum online stay: 28 nights. No tenancy for permanent residence is offered.

Booking and acceptance

Review dates, guest details and the full price before proceeding. Each adult must personally accept this version of the terms using their own email link; the lead guest accepts personally and confirms authority for accompanying minors. The lead guest is responsible for the agreed price and ensuring that all occupants comply with the house rules. Adult guests remain responsible for their own conduct and damage attributable to them. No booking is confirmed merely by accepting terms or opening a payment page. The contract is concluded when successful payment is verified and the reservation is recorded as confirmed; confirmation is sent by email. If an exceptional inventory conflict prevents confirmation, payment is refunded.

Price and payment

The quote states nightly rent, final cleaning (CHF 250.00), and a separately itemised refundable damage deposit (CHF 1,000.00). Full payment is due through Stripe at booking. Bed linen, towels, ordinary utilities, two parking spaces and use of the EV charger are included. Applicable tourist tax is included in the advertised rental price; the host remains responsible for its correct declaration. No undisclosed mandatory supplements will be added after payment.

Cancellation by the guest

Cancellation or amendment requests must be sent using the secure booking-management page, the contact form, or the legal-notice email, identifying the booking. Receipt means the time the website records the submission or the email reaches the host’s mail system, not when it is read. The host acknowledges receipt electronically; an acknowledgement is not approval of a change or a refund. A failed submission or bounced email must be sent again using another channel. Deadlines are inclusive at 23:59:59 Europe/Zurich on the stated date: at least 30 calendar days before arrival, 100% of accommodation rent is refunded; 7–29 days, 50%; later, no-show or early departure, no contractual rent refund. Booking-specific deadlines appear in the quote and confirmation. Unused final cleaning and the damage deposit are refunded in full if the stay has not started. After arrival, unused services and the deposit are assessed separately; normal damage-deposit rules apply. Requests to change dates require written agreement and a revised price; the original reservation remains in force until agreed. A request to shorten a stay must identify the nights given up; cancellation bands apply to the original price of those nights using the original arrival date, subject to statutory rights. Reducing the number of guests alone does not reduce the whole-chalet rent. A suitable replacement guest and statutory remedies remain available where applicable. Saved expenses and net reletting proceeds for the same cancelled nights are documented and credited where legally required, without double counting or double recovery; no arbitrary penalties apply. The host initiates the undisputed refund to the original payment method within 14 calendar days of receiving an identifiable cancellation, and any subsequently established additional credit within 14 days of its determination. Bank processing may take longer. Disputes do not delay an undisputed refund. The host provides an itemised written settlement and reviews reletting credits after the original departure date, with an account within 14 days of that date or determination of the relevant proceeds. Cancellation insurance is recommended.

Arrival, departure and occupancy

Arrival from 16:00; departure by 10:00, local Swiss time. Early arrival or late departure requires prior written agreement. Only registered guests may stay overnight. No subletting, assignment, events or parties without written consent. Pets require prior written approval. Smoking and vaping are prohibited indoors. Quiet hours are 22:00–08:00. Comply with lawful safety instructions; do not tamper with smoke detectors.

Care, defects and damage

Use the property and equipment carefully, supervise children, lock doors when absent and follow fireplace and EV-charging instructions. Report pre-existing damage promptly after arrival and hidden defects promptly after discovery; delayed reporting does not automatically waive mandatory rights. Report damage and safety incidents immediately. Leave dishes clean, remove rubbish as instructed and return keys. Normal wear is not chargeable. The host may claim reasonable, evidenced repair/replacement costs, lost keys and extraordinary cleaning attributable to a guest, taking age and depreciation into account. No automatic penalties or arbitrary card debits apply.

Refundable damage deposit

The deposit is security, not a cap on proven liability. Following inspection, the host aims to refund the undisputed balance within 7 days of departure, with processor/bank delays possible. Any proposed deduction is itemised with supporting evidence and the guest has an opportunity to respond. Disputed claims are resolved by agreement or the competent authority; mandatory deposit rules prevail.

Host obligations, disruption and liability

The host must provide the agreed property in a condition fit for the agreed use. Contact the host promptly to allow reasonable remediation. Statutory remedies for defects, non-performance and impossibility remain available. Weather, snow conditions, public transport, ski-lift operation and third-party activities are outside the host’s control and are not guaranteed. No clause excludes liability for intent, gross negligence, personal injury or any liability that cannot lawfully be excluded. If the host cannot provide the stay, amounts for the undelivered stay are refunded; further mandatory rights are unaffected.

Governing law and records

Swiss law applies, subject to mandatory applicable law. Competent courts and mandatory jurisdiction rules remain unaffected; no compulsory foreign arbitration or waiver of statutory remedies is imposed. The accepted terms version, booking summary and individual acceptance timestamps are retained as contract evidence. These terms do not replace applicable municipal registration, tourism, fire-safety or operating requirements.

Privacy notice

Controller

Marius florin, Route de Chermoran 10, 3963 Crans-Montana, Switzerland. Contact: contact@chaletcransmontana.com.

Data and purposes

We process names, email addresses, travel dates, party size, guest acceptances, payment references and messages to answer enquiries, administer reservations, prevent double bookings, meet applicable registration/accounting obligations and resolve claims. Stripe receives payment details directly; we do not store full card numbers. Security checks process technical request data. No marketing subscription is created.

Providers and transfers

Hosting/database: deployment provider to be confirmed. Payments: Stripe. Transactional email: provider to be confirmed (the integration currently supports Resend). Spam prevention: Cloudflare Turnstile. Provider entities, processing countries and international-transfer safeguards must be specified before activation. No advertising trackers are installed; essential session storage remembers your booking link and language.

Retention and rights

Operational records are kept only as long as needed for the stated purposes; financial records are retained for applicable statutory periods. Enquiry, consent and security-log retention periods must be finalised before activation. Contact the controller to request access, correction or deletion where applicable; legally required records may need to be retained. You may contact the Swiss FDPIC.